So i booked a service to get three large trees done. Total cost for the three trees were $1150. I had won a $250 gift certificate at a charity event and the company had a 4.9 rating on almost 30 reviews. So when i called i told them i wanted to do it on a monday because I was off work. He informed me they were booked this coming monday (the 15th) so i said how about the next. We booked for 9am. Fast forward to today, I went to bed very late, almost 5am and woke up to the sound of work being done. I thought it was one of my neighbors and went back to sleep. woke up around noon to let the dog out and people are standing on my back deck working on my trees. I opened the door and talked to one of the guys, saying you a week early. He went around front to talk to the lead of their crew and I explained why i suprised to see him. Called and spoke to the original guy trying to figure out our miscommunication. It appears he took my next as the next day and not the next monday. Im annoyed at this point because they didnt ring the door bell or anything before they started as my dogs would go crazy and by this point, the job is almost done. They finish up the job, here about 5 hours total working on it. I have the gift certificate out and have been told they will call me in a couple days to do payment over the phone, and the crew leaves without saying a word to me after they clean up. No showing me their work, asking if i had any questions etc. So now the gift certificate is still just sitting on my counter. Im happy with the actual work they did, but completely confused by their customer service and interaction.